Add administrator users to Amazon Connect and to Azure AD.

Within Azure AD assign your Amazon Connect administrator to the Azure AD SAML application and assign appropriate role.

Within Azure AD enter your IAM user credentials, enable Provisioning, and test the AWS SAML application.

Create an IAM identity provider, a role, apply policies, and upload the federation metadata XML.

This application will be your Azure AD application for Administrators

From Azure AD create an AWS SAML Enterprise application and the download the ‘Federation Metadata XML’.

Download IAM user credentials for Azure AD provisioning access.

Create an IAM user with AWS Command Line Interface (CLI) access and apply IAM policies.

Create IAM policies to enable federation of Azure AD to access AWS resources.

The high-level steps that we will walk through in this post are as follows:

The second application is created for agents. The first application is created for Administrators of your contact center. This helps grant access to your Amazon Connect Instance. The following architecture diagram depicts two Azure AD AWS Enterprise Applications that federate via Identity Provider initiated SSO to AWS Identity and Access Management (IAM). This post provides a detailed guidance on how to enable SSO using Azure AD for Amazon Connect.

One of the common identity providers most organizations want to use to enable SSO with AWS is Microsoft Azure Active Directory (Azure AD).

Amazon Connect supports identity federation with Security Assertion Markup Language (SAML) 2.0 to enable web-based single sign-on (SSO) from your organization to your Amazon Connect instance. Contact Centers are no different and the ability to utilize SSO for contact center applications is a common requirement. This reduces the headache of remembering multiple username and passwords for users in an organization. Single sign-on (SSO) enables users to access multiple applications securely via a single ID and password. Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences-and more.

Admin azure login